Loved the car. Took almost 1 hour to get out of the car hire depot area, not the fault of Alamo. Counter staff not very polite, but staff at pick up area were amazing and happy to help out. Car hadn’t been checked too well. Previous driver had left clothing and medicine in it.
Like: We really wanted a Mustang and the last one had just gone. Juan, really helpful guy, ran down to the car drop off point and got us a Mustang Convertible with 6 miles on the clock. What a guy. I was so pleased that I forgot to tip him! Dislike: Why can’t I e-sign all the paperwork online so that I don’t have to wait in a queue, be hassled about taking out extra insurance when I have already declined it when booking? Surely in this day and age I should be able to go straight to vehicle collection, get the keys and go!
Like: Vary fast service. Good car condition. Fast return. No hidden charges. Dislike: Was expecting Toyota Camry but got Nissan Altima which I think was smaller size car.
Like: Great car, no issues! Very new, great system. Connected to my phone with no issues. Dislike: I had a flat tire and had to pay to fill it up. Was likely low when I picked it up.
“Apparently you all are a UK company and the insurance coverage is different for us.”
About Alamo:8.0/10
Like: Alamo is a quality company NOT owned by Hertz. Dislike: N/A
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Customer Service
Always the cheapest.
Relevant Reviews on Alamo Boston Logan International Airport
P.Moorhouse
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View more >D.Wilkinson
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View more >Dislike: Why can’t I e-sign all the paperwork online so that I don’t have to wait in a queue, be hassled about taking out extra insurance when I have already declined it when booking? Surely in this day and age I should be able to go straight to vehicle collection, get the keys and go!
GK
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View more >Dislike: Was expecting Toyota Camry but got Nissan Altima which I think was smaller size car.
D.Lauren
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View more >Dislike: I had a flat tire and had to pay to fill it up. Was likely low when I picked it up.
P.NAPORA
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View more >Dislike: N/A