It took three hours to pick up the car, with various demands to purchase insurance. When returning the car, they initially charged over a hundred dollars more, and it took more than an hour to get the refund.
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.
Reason for the long delay in getting the car I wasn't a where that they don't rent to Florida residents. The girl at the desk was helpful and explained they would have to hold a $1000.00 on a credit card which I did but not everyone would be able to do that.
About QEEQ:10.0/10
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Not enough staffing! Or too many on breaks! Insurance issues will never rent again for you
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