Very courteous and helpful staff
smooth pickup from MCO to rental car
quick check in process
Our flight was delayed, so we called and they held our car no problem, and told us they appreciated us letting them know we'd be late
Everything was great
About QEEQ:10.0/10
Great!
Not only did they have the best rates, they notified us when the rate dropped and automatically applied the price change. Unheard of in this industry
“you do not know how to run a rental company you stink”
About One Switch:2.0/10
i arrived at airport no car no shuttle your phone when called went to voice message your company stinks left me with two kids in a bind had to rent from dollar cars i was lucky they had one i could rent.i talk to shuffle operator sand one check to see why i was waiting over one in a half hour and it showed up that you closed at 10 pm confirmed my reservation earlier that moring.i will never use you again and tell everyone to stay away from you.
The vehicle was not as expected. I was told it would be either a Jeep Cherokee or something comparable and what I received was not comparable. The vehicle had clearly been in an accident as evidenced by the dents of the metal around the windshield (we were told by the agent that a previous driver had run into a barricade and shattered the front windshield and caused the dents). There were still small pieces of glass embedded in the steering column as well as on the floor board of the drivers side. There’s was a caution light that showed two vehicles colliding on the dash which was on the entire we had the vehicle. The vehicles tag was expired (noticed after we left the lot). The pick up location is off to the side in an extended parking location (unless you’re taken there by the bus from the airport good luck finding it). The rental space is a converted truck trailer that barely fits 4 people. There’s no waiting area and nowhere to sit down. The lot outside was pitch black and we had to examine our vehicle with a jumbo flashlight. The agent asks you to sign a screen prior to showing you what you’re signing. When I objected to this I was sneered at and told this was common practice to sign it and he would explain later. The fine print on the website lists the insurance carriers they accept (at least 8)as well as a need for a $3,000 hold on your credit card. When we arrived the list of accepted insurers was dwindled to 4 and a restriction indicated that insurance would not be accepted if you’re insured vehicle was older than 2016 (this was not listed on any fine print only once you arrived at the pick up location). When we returned the car we advised the agent about the expired tag and proceeded to look at the other vehicles in the lot. Out of 10-12 cars all but 3 had expired tags. Overall the rental experience was horrendous. I would not recommend this company at all. Unprofessional and in my opinion practicing predatory and unsafe rental practices.
About QEEQ:8.0/10
I would suggest better vetting procedures for the companies which you advertise and do business with. The negative rental experience quiet honestly would make me wary of seeking another rental thru this site.
You do have to pay extra for using your insurance, but it’s not bad. Also paid extra for the sun pass but overall cost still ended being less than places like Enterprise. Very friendly staff and the vehicle was in great condition.
About QEEQ:10.0/10
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The desk rep was rude. He threatened me with additional charges.
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