Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.
The service was standard. There was a minor issue with the vehicle's steering, but overall it performed well. It handled seven thousand kilometers without any problems.
About QEEQ:10.0/10
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Customer Service
Awful experience. I feel cheated.
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