On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.
When I usually rent a vehicle it is either brand new or just about brand new. This vehicle was a 2018 with 54,677 mi. The inside windows mirror and the outside windows and mirror were just plain filthy. I will have a hard time going back to a fox rental.
A worst experience and I had to wait more than an hour in line to get my turn.
The counter staff Jessy gave me a paper with lots of charges 100$.
She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them .
Very bad experience staffs are rude and worst place .
We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.
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