Really quick and smooth pick up and drop off. Had a small problem that the drivers side doors wouldn’t lock on the car we where given but a quick phone all and we where given an upgrade and straight swap for a better 4x4. Car was in great condition and couldn’t fault it.
1. They didn't note the original scratches on the car in the contract when we picked it up.
2. When we returned the car, they claimed one of the scratches was our fault and demanded at least 1000 euros for repairs.
3. They forced us to sign a contract agreeing to pay for the repairs, otherwise they wouldn't let us leave.
4. Initially, they said they would deduct the repair cost from our 18,000 euro deposit, but when we signed the compensation contract, they had already transferred the entire deposit to the rental company's account.
5. When we presented photos taken at the time of pickup as evidence, they kept delaying, saying the responsible staff had already left for the day. Eventually, we encountered two French girls having the same issue and arguing. Only because of their pressure did the staff finally call the manager. It was clear they were stalling because they knew we had a flight to catch, showing a lack of respect towards Asians.
Overall, this car rental company is terrible. Blacklisted forever.
The service at the car pick-up location was decent, and it took about 10 minutes for both picking up and dropping off the car.
The problem handling was unsatisfactory. The car’s air conditioner broke on a hot day. We could not reach them by phone during business hours, and had to email for help. The email response asked us to call their office, which then redirected us to call the car repair service. The repair hotline couldn't see our caller ID and couldn't text us the repair address. When we asked for an email, it took forever, and when we called again, they suddenly could see our number and texted us the address.
We had to visit the repair shop twice. The first visit they were too busy without an appointment, and the second visit after waiting for an hour, they told us they didn't have the necessary parts and advised us to endure until we returned the car.
Later, the rental company called and offered us a discount but couldn’t specify how much. At the airport, they claimed they'd never heard of any discount, and we had to email for assistance again. After insisting, they found a note from a colleague and gave us a one-day rental discount. Considering we rented the car for 13 days and endured the heat, the 0.76-day discount as compensation felt ridiculous and frustrating.
Our first car inexplicably broke down. Despite many local mechanics checking it, no one found the cause. After contacting the rental company, they promptly arranged for roadside assistance and a replacement car. Even though it was completed by 3 AM local time, their responsiveness was commendable and didn't affect our schedule the next day.
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