Waited for the shuttle bus at the airport for at least 45 minutes, even had to call to urge them; then had to queue at the store, very slow service, took at least another half hour to complete the paperwork and get the car, severely delaying our schedule.
I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!
“They take £1500 car Deposit ok that’s fine then take £95.00 out off you Account for petrol”
About Easirent:5.0/10
The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you
Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality
Plus the car they gave me had been in a previous accident
The car was smaller then advertised. also had a damage in a door. The airport pick up took over an hour while it was only 10mins drive away . So had an infant waiting out in cold weather not knowing when we were being picked up. Then get stung an extra $500+ because i didnt have a credit card where as every other rental company is fine with visa debit card .
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Customer Service
Again staff and car we're great but extras would put me off using easirent in future !!
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