The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.
The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.
The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
About QEEQ:10.0/10
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Would not use Ace Rentals cars again
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