Car was broken when it’s given to us on the first day and there was no other car can be replaced.
S.Hsu
New Zealand
Reviewed: Tue, Mar 19, 2019
About Lovetrip:4.0/10
Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip!
Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.
They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!
Renting a car was very convenient. We contacted them upon arrival at the airport and someone picked us up immediately. They also offered a shuttle service back to the airport when we returned the car. The owner is very talkative and nice.
Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.
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Car was broken when it’s given to us on the first day and there was no other car can be replaced.
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