Typical money grabbing service, overpriced for what you get, and not what you book.
n.powell
United Kingdom
Reviewed: Tue, Aug 11, 2020
About Budget:6.0/10
I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.
About QEEQ:8.0/10
Qeeq tried to resolve the issue the next day and managed to get budget to offer an exchange for the car originally booked. However I was by this time 600 miles away from the pick up location and not willing to go back, when it was their error. No refund in price difference has been offered.
Car was great. Could have been more efficient on petrol for compact / size of car.
About QEEQ:10.0/10
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Customer Service
Typical money grabbing service, overpriced for what you get, and not what you book.
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