Long wait to get the rental, but good vehicle and very fast drop off.

Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.

Very easy process. Happy with the price paid.

The car that I got had very small boot space.. Upon receiving, car windscreen was not clean, car had birds shit stain.. :(

It was a very easy, smooth process to pick up the car and also drop off.

the process of renting the car was relatively straight forward.

The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.

The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.