El proceso de entrega del auto no fue bueno ya que el personal no hablaba español y tuvimos dificultad para comunicarnos. le solicité solo un seguro de responsabilidad civil y creo me cobraron el seguro total, ya que pagué con terjeta platinum banamex que cubre seguros del coche
I was double charges for a number of items which were not explained to me such as fees and alike. I understand your need to charge for fees but to charge me twice for them is unethical. I was told my overall cost for the rental would be $127 and I was charged twice that cost. Also, I was charged for the fuel in the vehicle prior to driving it and then charged for fuel use. This appears to be quite illegal. I will never utilize your services and will definitely tell others to do same. Your way of doing business is not going to take your company far so keep in mind that being shady is not good for business. Good luck.
Car was just right. Counter staff very good.
One small hitch after we left with a car that was not assigned to us. Simple phone call from the staff corrected the information that they needed. I think it was completely avoidable but didn't impact our trip at all. Everyone has an off day sometimes.
Second time using Fox and very pleased with the service will use again
About QEEQ:10.0/10
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Customer Service
Over all give incorrect info at front desk about prepay gas but billing cleared it up.
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