We were upgraded to a better car than what we reserved and everything else was solid. Overall a very positive experience.
About QEEQ:10.0/10
We had an ideal experience with Easyrentcars.com. The initial price was unbelievable and they even re-booked it with an even better rate. The value was off the charts. We will definitely be using them in the future.
“2 shuttles required to get to the rental agency & back to airport.”
About ACE:7.3/10
The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.
“Was told there were no cars available by pick-up shuttle and that I have to rent from someone else”
About ACE:8.0/10
Was told there were no cars available by pick-up shuttle and that I have to rent from someone else.
Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned.
Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full.
Otherwise everything went well ... the minivan was fine, and clean. Price was good.
I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.
About QEEQ:8.0/10
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