Absolute terrible - nobody showed up with the rented car at Izmir airport.
Tove Borritz Witt
Turkey
Reviewed: Mon, Apr 22, 2019
About Essence Car Rental:2.0/10
We called Them 2 times, the First Call - they were delayed and sorry. After 1/2 hour a New Call - Then they Said they had cancelled the car the Day before by mail - but they never did that. No car 1.30 in the Night fantastic
We did a road trip in Turkey, and the rental company picked us up from the airport at 2 AM and also sent someone to the hotel for the car return. The service was excellent. Our car's side mirror was damaged when parked at a hotel in Goreme, and the rental company owner drove for over an hour with two other people to check the situation and assured us that the insurance would cover it completely, which was reassuring. However, during our drive, the car got a scratch, but since it was minor and we were in a rural area, we didn't report it. As a result, we had to pay 150 TL when returning the car.
Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.
There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.
Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!
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Absolute terrible - nobody showed up with the rented car at Izmir airport.
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