Keywords: scam, thievery, crooks, avoid.
This company has a couple different names - Nextcar and OneSwitch. There may have been a third but I can’t remember. They operate in bait and switch mode. You will pay a price upfront (using a service like kayak, extending to something else like Queeq.com) but that will change significantly upon arrival. No insurance is good enough. While standing there, waiting for an eternity, 2 people walked out the door infuriated with the price changes. I would have followed in their footsteps, had I not already been delayed nearly an hour waiting for their ridiculous shuttle to take me to the office from the airport. I was on a very strict time constraints and forced to stay with this service. My $89 rental became $277 with the additional insurance charges and being forced to rent their sunpass box at $11 a day, plus the tolls. If I chose to decline the Sunpass, I would have had to pay each individual toll plus a $25 fee for each one.
The exterior is filthy, with trash cans overflowing, the lobby is fairly clean, but bathrooms are disgustingly dirty.
I could go on forever about how unhappy I was with this company, but I will just summarize by saying AVOID!
**STAY AWAY** They will force you to purchase their own insurance stating your personal insurance doesn’t have the required coverage (they require $300,000 coverage for property damage)!! Luis’ attitude is HORRIBLE!
It wasn’t expressed prior to pickup that my personal car insurance wouldn’t cover the rental car if the personal car was older then 2016. And that in Florida it is required to purchase speedy pass for tolls, even though I had a personal one. Which caused the car to be more then expected.
About QEEQ:10.0/10
I didn’t see a price drop. But it was easy process
“Car pick up experience was poor - no communication on where I need to go and wait for transport”
About One Switch:6.0/10
This deal was a scam. It was not obvious that specific insurers were accepted otherwise they would tack on lot of charges. If you carried Platinum credit card, these charges can be waived.
I will never rent from here again and will tell my friends to intentionally avoid One Switch.
Terrible experience all and all.
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Customer Service
Terrible, avoid. Thieves/scammers.
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