Outstanding service from Budget at Norwich Airport.
S.Gladding
United Kingdom
Reviewed: Wed, Jun 22, 2022
About Budget:9.0/10
Matthew at the counter was very helpful. We made three separate bookings (which was cheaper than making one continuous booking), and instead of bringing the vehicle back after the first booking, he allowed us to keep the car and do the checkout over the phone. Outstanding customer service.
The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement.
On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these.
On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments.
I don't believe this car should have been rented and it had not been well cleaned in advance.
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Outstanding service from Budget at Norwich Airport.
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