The company did not provide adequate reminders. My flight arrived early, and I reached their store more than an hour ahead of schedule. Since there was no queue, they immediately helped me complete the procedures but failed to inform me that arriving more than an hour early would incur an additional day's rental fee. They directly charged this fee through the pre-authorization. Later, I had to return the car more than an hour early to get this money refunded. A simple reminder would have been enough, and I could have waited for an hour. Additionally, the car was in poor condition. During the trip, a warning light came on indicating the radiator was overheating. In the middle of nowhere, I had to pull over on the roadside, call the rental company, wait for the radiator to cool down, and then find a place to add coolant. This delayed me and incurred out-of-pocket costs for the coolant. No one discussed compensation for these issues with me.
The staff, whether at reception, car pickup, or return, were very polite and welcoming. They might ask if you'd like insurance upgrades, but a courteous decline is sufficient without any pressure. Returning the car was also convenient, and the deposit was refunded promptly. This was my first time renting a car, and although I was initially concerned due to previous reviews, this experience turned out to be very pleasant.
everything is very professional, the staff is pleasant and cheerful. the car was new and we were even given a choice of color! the return of the car was very fast, and despite all my fears and warnings, we were very pleased.
About QEEQ:10.0/10
booking a car was quick and easy on the site. Also, the offer was the cheapest of all provided on the Internet.
“New car, great service, extortionate price for a flat tyre”
About Alamo:10.0/10
Great service, new car. Being charge €155 for a punctured tyre was a bit of a rip off but everything else was excellent.
About QEEQ:10.0/10
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Customer Service
Good service, although I think the car needed its wheels balancing, felt a bit juddery on Motorways
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