Counter staff gave helpful local advice on pickup . Exceptional help at drop off after I left something in the car leading to successful recovery of the item. By far my best car hire experience.

Good selection of rental opportunities and great to be able to arrange insurance options with no pressure sales at pickup

Counter takes too long for line up. It wasn’t the car I picked and the guy didn’t not tell me until I went pick up the car.

Rented a Full-Size vehicle but only got a Jetta?! Car was in a very average condition, had a huge crack on the windshield that did make it harder to see when the sun reflected on it. Had similar experiences with other vehicle rentals in the last year and would always get a decent car, but it wasn't the case with Budget. Probably not using Budget again as I had far better experiences with other rental services.

Quite easy to book, great price and had no problems at all. I'd surely use it again to rent.

Like: Car was in good condition and worked well for our needs.
Dislike: Car was advertised as a Toyota but ended up a Ford. Inflexibility for adding a couple of hours beyond the exact 24h period - had a later flight to catch. An extra hour would have costed 50% of a full day - that's very poor customer service in my opinion.

Like: Good experience, excellent staff
Dislike: Can’t think of a thing