Car was excellent, except unable to contact Routes car rental service desk
V.PHAM
Canada
Reviewed: Wed, Sep 28, 2022
About Routes:9.0/10
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show.
Otherwise, we are happy with the condition of the car.
About QEEQ:8.0/10
I contacted QEEQ help lines couple times, they have been helpful.
The rental company forced a larger car on me when I specifically asked for a small one. The service was terrible, and I definitely won't use them again! I suggest finding a more reliable rental company.
Dislike: The transportation to the airport was so late that I missed my flight.
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Customer Service
Car was excellent, except unable to contact Routes car rental service desk
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