We didn’t expect that our credit card would be debited by about $400 as a “hold’ until after we returned the car. And then to have to wait up to one week to have this amount transferred back onto our credit card seems unreasonable.
Sure just a ho,d on the card would have been all that was required. Being on a tight budget we really needed that amount for our holiday
Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!
Well well, firstly what was advertised was $89 per day plus insurance. When I got to Atlas rental the lady behind the counter proceeded to explain why I was an idiot to use easyrent cars platform. Then proceeded to charge me an additional $300 for insurance and extras. Overall, poor service, poor 3rd rate experience. As someone whom travels extensively and rents vehicles on a regular basis I won’t be using Atlas again - furthermore, I ended up with two insurance policies for a 2 day car trip and paid $400 for these - crazy. Anyway the trip was good, however atlas (no thank you)
Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)
About QEEQ:10.0/10
Very easy process! Prompt & very straight forward.. great value too. Thank you :)
Like: The staff were very helpful & couldn't do enough, it was a wonderful experience overall Dislike: nothing at all
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Customer Service
Relevant Reviews on Atlas TUGUN (GOLD COAST)
Iv.IP
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View more >J.Kini
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View more >Sweet
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View more >Dislike: nothing at all