Bien en general. Mejorar tiempo de atención en oficina De Santiago aeropuerto.
C.ORTIZ
Spain
Reviewed: Mon, Oct 17, 2022
About Alamo:9.0/10
Vehículo de acuerdo a nuestra expectativa. Espacio suficiente para el uso que se le dio, atención del personal tanto en la recepción como en la entrega muy atentos. Tiempo para ser atendidos en la oficina de ÁLAMO en aeropuerto de Santiago muy largo. Hicimos reservación para un vehículo automático y solo había std disponible.
The car I got was much bigger than what I booked. The roads and parking lots in Spanish towns are extremely narrow, making it difficult to drive. The car was in poor condition and had a broken taillight. The most ridiculous part: they gave me a car with 8 liters of fuel and either I had to return it with at least 8 liters, or prepay for a full tank and return it empty. This policy clearly aims to take advantage of you, as it’s nearly impossible to return it with exactly the same amount of fuel. I've rented cars in multiple countries over the years, and this is the first time I encountered such a situation! The contract amount was wrong, and the staff said they would send me the correct contract later. I waited for 4–5 days but received nothing. After multiple attempts to coordinate with the rental car company’s customer service, I finally received it, but it still had errors. This country just feels unreliable overall!
Could not pick up the car in advance, even if it was just 10 minutes early. After the paperwork, you have to walk to the parking lot behind the station to get the car. Rented an SUV but got an Audi A3 because it was the only option available.
The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.
About QEEQ:8.0/10
Worked well, first time we've used Qeeq, we will look again when booking next time.
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Bien en general. Mejorar tiempo de atención en oficina De Santiago aeropuerto.
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