OK Rentacar was good value, though still more expensive than last year at same time of year. Our Renault Captur wasn’t as smooth or nice to drive as other cars I’ve rented - drives like its really heavy and the gear box isn’t very easy. The car’s windscreen was dirty inside the car. There was also no screen wash which was really annoying and quite unsafe driving down the motorway, unable to wash smears off the windscreen. Attitude of counter staff was also very transactional - short and quite unfriendly.
You need to make pick up instructions easier to access and understand. Couldn’t find where to collect the car for several minutes - wasn’t anywhere on the voucher.
Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis.
As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting)
we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before.
When we returned the car it was checked over ,all ok
Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about
Ok rent a car is obviously a dishonest company and needs to be stopped from trading
Please look into these claims as we would like these amounts refunded
“Awesome platform and professional car renting company”
About OK Mobility:10.0/10
It was the 2nd time that I rent a car from OK RENT A CAR, I really liked it. The guys over there are professional and helpful. they know the process and finished everything faster than I expected.
I do recommend OK RENT A CAR if you want to rent a car in Spain or Portugal.
About QEEQ:10.0/10
The booking process is easy and transparent, I would like to try the price drop feature on the next booking though. Thanks, Easyrentcars.com!
There was no one to collect us at the airport to take us to the hire car despite having been given our flight number. Airport information had no idea where to meet the driver and we were directed to several incorrect locations.
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