good service overall but make sure you check the vehicle to avoid any charges on return
anonymous
Spain
Reviewed: Tue, Nov 29, 2022
About Firefly:7.0/10
4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report
“The seller fooled us! I’ll never go back to this firefly!!”
About Firefly:5.3/10
The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know !
This was SCAM
The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.
About QEEQ:10.0/10
Seamless booking process with heaps of information which I had printed and took with me
I rented this car and chose firefly because of the Promotion of $1 a day. However, it turned out of that going from Spain to Portugal cost me €80, and an extra driver cost me €80. They also charged me some strange amount for gas. In total it turned out to be one of the more expensive car rentals in my life.
The line was long, I guess I wasn't the only one who liked the promotion. The staff was ok, although they giggled and chatted a lot more than I thought was necessary. The returning of the car was a smooth and quick process, 10 out of 10.
About QEEQ:10.0/10
The booking process as smooth and quick. No complaints here at all. Excellent site.
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Customer Service
good service overall but make sure you check the vehicle to avoid any charges on return
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