Car was dirty inside. Had old tissues etc on the floor. Was obviously not cleaned properly
About QEEQ:10.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve the vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
The car rental company inexplicably charged an extra 3000 Rand, which seemed like a deposit for returning the car with a full fuel tank. The staff could not clearly explain what the 3000 Rand fee was. First, they said it was for insurance, then they said it was some kind of deposit, but it was actually charged directly to the credit card instead of being held as a credit limit like usual. This fee was not listed on the order either. Thankfully, the customer service team of Zuzuche stepped in and took a long time to clarify this charge. Kudos to Zuzuche's customer service.
Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.
About QEEQ:10.0/10
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