The directions at O'Hare Airport are very clear. Taking the Blue Line train gets you there quickly. Once you get off, there's a whole row of rental counters downstairs. The process is simple, and you can head straight to the second floor to pick up the car.
Originally booked vehicle was fine without an upgrade, but was misled by sales into an unnecessary upgrade. Sales also misled about fuel charges, road tolls, etc., and didn't install an automatic payment device. Very poor experience.
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