Generally satisfactory experience right from picking up the car until returning the car
T.Hor
United States
Reviewed: Thu, May 9, 2019
About Hertz:9.0/10
We originally booked for Chrysler Pacifica but due to some problems with the assigned car we were offer Nissan Pathfinder, we are happy with the alternative arrangements
We were told by phone earlier that Hertz can pick us up at rainbow bridge when we enter US from Canada, but when called again when we arrived at the exit of rainbow bridge we were told that the journey would take more than 15 min and it is outside the pick up range
The service was smooth, but the car was in terrible condition. The engine oil needed to be changed but wasn't, and there were constant warnings. There were also various strange noises while driving.
The "surprise car" was a Dodge Caravan. Too big for us as we were only two people. However, it appears that the big car was very useful for us during the trip.
The car was not totally clean, lot of dust, mud, and sand inside and outside the car.
“Positive experience - both QEEQ and Hertz to be recommended”
About Hertz:9.0/10
Very nice people at Hertz front desk in Tampa airport. Place easy to find (plenty of signs for both car rental and specific companies).
Car was in a technical very good condition.
Easy to return the car.
one small negative issue: Windshield was not clean (even trying to do it myself did not help in improvement) Issue was mentioned when car was returned and I was told they would look into the issue.
About QEEQ:10.0/10
Very good reservation process. Car as expected. Price was the one confirmed. However I do not understand why QEEQ did charge Nov. 10 an amount of 34,56 Euro
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Generally satisfactory experience right from picking up the car until returning the car
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