Competitive price with well known provider. Ease of booking on line.Customer service could be better
John Whittaker
Australia
Reviewed: Mon, Sep 18, 2023
About Apex:9.0/10
The only negatives:
Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job.
Slow getting processed at pick up. Staff great. Drop off quick
About QEEQ:10.0/10
Booking system good. I needed to delay my pick up by 24 hours, but was unable to delay drop off by 24 hours to keep contract period the same. Loss of days hire. Customer service was in Western US- I was in Australia so not ideal for resolving above mentioned issue.
Very poor. The rental location is far from the airport. After arriving, you need to call for a pickup. The person on the phone does not speak Chinese; if your English is not good, you're in trouble.
We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel.
Very strange. But after we picked up our car, there was no problem.
We got an upgrade for the Hyundai accent at that moment was not available
About QEEQ:10.0/10
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Competitive price with well known provider. Ease of booking on line.Customer service could be better
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