I am very satisfied with the overall service. Always read reviews before heading out, they can be really helpful. The customer service responds quickly and is very patient. It truly made me feel like I had someone to rely on while away. I especially want to thank the agents I spoke with on the phone. Great job!
Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along)
When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!!
This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working)
I won't be using them again - you get what you pay for...
They gave me a car that needs service (at least 70 days past). I E-mailed customer service but never get a respond.
About QEEQ:8.0/10
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mejor oferta. con un servicio excelente
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