It was a very good deal.

We waited over an hour to pick up our car. The man in the counter was not especially nice or helpful at all, he didn’t care. We ended up changing the car at the Burbank airport in LA because the car was in poor condition. Noisy and really bad brakes, the car was dragging to the right so I had to parry to go straight. Tires was really worn down. We had planned a trip to the Nevada dessert and couldn’t risk getting stuck out there. However the women who helped us at Burbank airport was a real angel! She was super helpful and a real professional!

It was easy to book

Car was good, everything was fine, but i was given a damage car, its bumper was cracked, and at time of drop off they pointed it out

Gud service

スタッフがとても親切でした

Car was brand new and not ready to drive when arrived Otherwise perfect

The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.