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Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

Car pick up was very easy, no hassles at all with my QEEQ voucher. Car was bigger model than expected so I got extremely good value for money. My only worry was the car hire desk closed at 10pm on Saturday (why close earlier on a Saturday?) which was cutting it close for my arrival but everything worked out ok.

Booking process was straightforward and very good value. I could not have gotten such a competitive price booking direct with the car hire company. I did not use the price drop protection option, felt I didn't need to since it was already such a good deal!

They hold full amount of booking in addition to easyrentcars, they tried to take additional 7 dollars. And they are still holding money for their booking. The car wasn't 4 door

The agent at the desk was extremely helpful and everything regarding the pickup went smoother than I expected.

It’s not my first time renting a car in the United States, but the first time that I breezed through without having to decline all kinds of extras (insurance, toll payments, more insurance, gps, etc). I will definitely use EasyRentCars for booking again.

I have rented with budget at this location in the past and it has always been a pleasure with the east process. The staff are super friendly. Small office with great customer service.