“The vehicle worked fine and had adequate apppointments but the staff really added little value.”
About FOX RENT A CAR:5.7/10
The staff sold us a Sun Pass which was an unnecessary expense given our destination. We felt we were taken advantage of. Not a good way to start a relationship
Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.
Counter girl push unnecessary options. Lied about how many toll roads and said cash at tolls was not an option. I tried to call customer help line but it was not available.
When I arrived, there was a line up, but no worries yet. 15 minutes in, there were still only 3 staff helping the waiting customers while 7 computers were available, but apparently no more staff.
An hour of waiting in line passed by.
Another 10 minutes before it was finally my turn.
I had booked the car via internet and had already chosen the insurance package, but still it took another 10 minutes to get paperwork done.
Then getting the car. Not located where it should be. Another 5 minutes.
Then I finally got the car -> Very Very Dirty, inside and out.
Staff at the gate wanted to do a whole walk around the car and chit-chat and papers.
No thank you. I asked: “the car is fully insured for damages right?” Answer was “yes”.
I thus informed the guy that I was leaving and I didn’t need this b*ll sh*t.
OVER an HOUR and a HALF it took me to get out of your parking lot.
While I had already booked and paid via the internet!
Also, the GPS system we rented had to get plugged in. Problem was that the plug in did not work. The GPS battery was dead within a day.
A phone call to Fox did result in us getting the money back as a promise, and it was actually refunded when we returned the car.
I did feel that the “return empty” thing was a rip off.
The guy at the counter in Fort Lauderdale said Fox’s fuel prices are $0.20 cheaper than at the pump, but ehen returnong the car in Orlando.... prices were actually lower than Fox’s prices. Felt mislead.
Car was very damaged with many scratches and actual huge damage to driver side door frame when we picked up the car.
It was also very dirty on the inside, and windows could definitely use a cleaning on the inside too.
Other than the dirtiness, the car drove great.
My only reason for booking with you was that I wanted a Jeep Grand Cherokee.
Not for price or location.
I just wanted that car.
The whole experience was not good.
My ONLY appointment in 6 weeks of holidays was not met due to Fox !!
About QEEQ:8.0/10
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