Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.
Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.
They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.
Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...
“Good - just try to spell things out for people like me!! :o)”
About Easirent:7.0/10
Nothing particularly wrong, certainly value wise. Staff friendly enough, car fine, service good. A couple of things to tighten up on though (some my misunderstandings but you could help others avoid)... Finding the location - I'd wrongly gone to the car hire bus stop at terminal 5 before realising you weren't on there. When I looked on the internet at the booking it said at the top 'available from terminals 1 -4'. As I saw that I didn't look further assuming I needed to go to a different terminal. I did so on the free train then found you weren't on that sign either. Only then did I look at the smaller print and find I needed to go to a specific bus stop for a specific bus. By that time it was very late. I had tried calling for advice several times but no one picked up which would also have saved me time. In hindsight I completely realise that it says on the detailed part of the voucher how to get to you but having travelled mainly abroad I'm used to car hire that's signed or in the airport. It never crossed my mind not to just follow signs for car hire and look for your desk.
Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs
About QEEQ:9.0/10
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