1. Picking up and dropping off the car at the same place is very convenient.
2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4.
3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?
Had to wait in line for a long time. Booked a Jeep Grand Cherokee, but was given a rather average Hyundai on-site. Although it's in the same category, the value for money doesn't match the car I wanted. A bit disappointing!
The pick-up and drop-off locations were not as stated on the booking form.
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