This was a terrible rental experience.
1. When picking up the car, the customer service insisted on a credit card. The system showed both my ICBC Mastercard from China and my U.S. VISA card as debit cards. However, I have used these cards at other rental companies, even at ALAMO, without any issues.
2. They required a flight number to the destination. I work and study at the destination, so I don't have a flight number. Even showing my work ID didn't help.
We argued back and forth over these two issues, wasting a lot of effort and time.
The pick-up process was quick with no extra sales pitches.
About QEEQ:10.0/10
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