The biggest disappointment is not necessarily with OK Car Rentals, it's with the signing in the airport. WE could find the K+F (Kiss and Fly) zone as it's not signposted. We ended up at Parking zone 4 who directed us back to the main building and the covered area which we now understand is the K+F area. You need a better way to describe where the driver will be picking clients up from. Other than that everything was superb.
“Le véhicule était neuf. Donc point positif. négatif..nous avons subi un micro coup de portière..300€”
About OK Mobility:5.0/10
Personnel très peu aimable. Aucun compréhension!!!
Micro coup de portière d'un autre véhicule...300€...et j'ai fait un nettoyage complet du véhicule avant de le rentre!
Je vous déconseille de continuer à travailler avec eux...
Charged 50 for late drop off, despite the flight being delayed and details provided to the company. Charged an extra driver fee at the counter despite having already paid on booking. Woman on desk was uncooperative and unhelpful.
There was no one to collect us at the airport to take us to the hire car despite having been given our flight number. Airport information had no idea where to meet the driver and we were directed to several incorrect locations.
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Customer Service
Speedy once pick-up underway
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