The condition of the CRV was excellent. I am very satisfied. The rental location is about a 5-minute drive from the airport. They waited for me even though my flight was delayed.
Car was everything it was supposed to be, no problem. And it was very well priced.
No trouble finding the shuttle to the rental location.
A bit of a crowd at the pick-up desk meant queuing for a while. But I was the only customer in the place for a quick easy return.
But beware additional charges- needed to extend a 4 day booking by 3 hrs, which cost more than a prebooked day !
I was surprised that they didnt have any details on how much i paid and also that i had to pay for the insurance because i thought i did that online. i couldtn find it on the day and they had no info so i feel like i paid for this twice
“Great service at counter, easy to add additional driver. Simple process.”
About East Coast Car Rentals:9.0/10
Good service, quick and easy getting the car. There were a lot of ants on the outside of the rental car upon pickup. The ants were a nuisance throughout the rental period. Car could have been cleaned better before I rented it. Sticky stuff inside the car was attracting lots of the.
Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot.
It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers.
As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service.
I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did.
Kind Regards
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