Planning to file a complaint after returning home. Online car rental had already been paid in full, including airport tax, but at Marseille airport, they charged an additional 34 euros. The online contract was for a Renault, but without notifying us, they switched to a Volvo compact model and charged an extra 50 euros. In total, they overcharged us by 84 euros. Additionally, over 100 euros was frozen on our credit card and has not been returned.
The queue for picking up the car was very long, waited for more than an hour.
About QEEQ:10.0/10
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Customer Service
Excellent
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