The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.
Our experience at the AVIS car rental at Stavanger Airport in Norway was extremely unpleasant! AVIS's malicious deceit and lack of integrity were infuriating!! We initially rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon and the other was an automatic Audi A6 station wagon, both for a week with a different drop-off location.
However, when picking up the cars, we were told that there was no Audi A6 available. They offered us a Golf station wagon instead, without a price reduction, and argued that the trunks of both cars are the same size, assuring us that it would be fine. Of course, we were unhappy because it couldn't fit our luggage and they are clearly not in the same category! Attempts to swap to an Audi A6 in the next city also failed. We sought help from Zuzuche, and their experienced customer service suggested we ask the AVIS staff to write and photograph a statement that they couldn’t provide a car of the same category. Suddenly, the AVIS staff said they could provide a station wagon of the same category after all!!!! It was extremely frustrating and had already wasted over an hour of our time! Furthermore, after returning home, we found that the rental charges were 3000 Norwegian Kroner more than the original rental order! As of this review, Zuzuche is still actively coordinating, with no resolution yet. The service and integrity of a big car rental company like AVIS are very disappointing!! We will not be using them again!
The experience at the car rental location at Stavanger Airport in Norway was extremely unpleasant! AVIS car rental company's malicious deceit and dishonesty were infuriating!! Initially, we had rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon, and the other was an automatic Audi A6 station wagon, both for a one-week one-way rental.
At the car pick-up, we were told that the A6 was not available. We were offered a Golf station wagon instead, without any discount, and they falsely claimed that the trunk size was the same, assuring us it would be sufficient. We were naturally displeased, as it could not fit our luggage, and it was obviously a different car category! Discussions to switch to an A6 at the next city also failed. We sought help from Zuzuche, and their customer service, being very experienced, advised requesting a written statement from the store clerk confirming the inability to provide a car of the same grade and taking a photo. Following this, AVIS staff suddenly agreed to provide a station wagon of the same grade!!! This was extremely frustrating and wasted over an hour of our time! Furthermore, after returning home, we found that we were overcharged by more than 3,000 Norwegian Krone compared to the original rental fee! As of writing this review, Zuzuche is still actively coordinating, but there has been no resolution yet. Such poor service and dishonesty from a major car rental company like AVIS is very disappointing!! We will not patronize them again!
Good experience, rented a Ford compact but was given a BMW compact, which was easier to drive and more comfortable. Additionally, there was no hard sell for insurance, thank you to the rental company. The only confusion was that there were no staff present during the return; we had to return the keys at the counter, so the car condition will be decided by the rental company. I hope they are fair.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS Stavanger International Airport Sola
Samantha Hornby
-
-
-
-
View more >Jodie Vaughan
-
-
-
-
View more >Larry Bryan
-
-
-
-
View more >Julie Maltz
-
-
-
-
View more >Elva Nathaniei
-
-
-
-
View more >