The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

Average service

The new car had a strong odor.

Few people in line for car pick-up, staff service was decent, you can choose any car of the same type in the garage and drive off.

Clear handover process, quick return, and honest service.