Hertz MELBOURNE DT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Rory Kit

Australia

Reviewed: Sun, Mar 10, 2019

About Hertz: 4.0 /10

1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.

Hertz

Melbourne

Australia

1 days rental

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Blanche Poe

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About Hertz: 8.0 /10

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Jane Pullan

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Reviewed: Sun, Jan 15, 2017

About Hertz: 10.0 /10

Hertz is after all a big company with many customers. I arrived at the store at 7:20 AM and there were already two customers in line. Fortunately, the store is big enough to accommodate three customers at the same time. The staff patiently explained the entire rental process and showed no dissatisfaction when I declined the recommended options. They even personally directed me to the window to demonstrate how to pick up the car at the parking building across the street. Very thoughtful. Thumbs up!!

About QEEQ: 10.0 /10