The staff at the store were very enthusiastic. If the condition of the car matched their enthusiasm, it would have been perfect. We picked up the car at the store and found that it couldn't start when we inspected it. Unfortunately, there were no suitable vehicles available at the time, so they gave us one with an expired inspection temporarily and asked us to swap it at the airport the next day. The car we received the next day was 10 years old but clean inside. We hit the road with it. On the 7th day, the car failed to start in a mall parking lot. We had to charge the battery with the help of our companion and guidance from the rental company via WeChat, which was quite a hassle. During our 8-day trip, the car lost control on a gravel road, slid into the grass, and couldn't start again, entering an emergency mode. In our dispute with the rental company, we claimed that the car was in poor condition, but they argued we had no evidence. They suggested that we should have raised the issue with the car condition sooner.
Even though we contacted customer service on WeChat before our flight from Auckland, we still had to wait quite a while for pick-up upon arrival in Christchurch. We waited over half an hour before we had to call again for the staff to come. On the plus side, we got to use a rice cooker, condiments, and rice left by previous customers for free, which saved us some money. We also left quite a few items behind when we left. We paid a 2500 NZD deposit, which is supposed to be refunded about a month after returning the car. Overall, the car rental experience was decent, but the car was old (over 100,000 kilometers) and noisy. I'll update the review after the deposit is refunded.
The staff was very friendly and helpful in answering our questions and resolving issues. The entire process of picking up and returning the car was very smooth.
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