Since the moment I started dealing with this car rental company, it felt like a nightmare began. First: They arbitrarily charged my card, and when I asked why, they said I had committed a traffic violation. When I asked where and when, they said it was my privacy and couldn't tell me. I'm genuinely puzzled by this logic—charging me without explanation and using privacy as an excuse! This company exemplifies what it means to be unreasonable, rude, and unscrupulous! After that, I was constantly worried that my credit card would be charged again at any moment! Second: Unluckily, we broke a taillight cover due to a steep road. Without any discussion, they charged me 1800 euros, equivalent to 14,000 RMB. My bank account was debited in the same month. I hadn't opted for their insurance because it had a deductible; instead, I took full coverage in my own country as it had no deductible. After repeatedly contacting them about the car damage, I got no response other than the charge—they utterly ignored my claims. Thank God, it took 71 days after returning the car for them to finally cover the damage. I hope my bad experience serves as a warning to others. In my memory, no one at this car rental company ever smiled; it felt like renting from them put me in their debt, and they were all very disdainful. Regretting my choice to rent from this company!
When signing the contract, they clearly added an additional driver for over 120 euros. When returning the car, there were no issues, but after returning home, I was inexplicably charged another 50 euros for driver-related fees! I've rented from other companies abroad and never encountered this, and they didn't even inform me in advance. After settling the bill in October, I received another charge notification in December. I have no idea what these charges are! Total scam! I will never rent from Enterprise again in my life!
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