The car door was loose, and the audio system was broken. We requested a car change, but they initially insisted there was no problem and blamed us for not knowing how to use the car. Eventually, they just ignored us. The radio was filled with static the entire trip, and the door was unstable, making it very unsafe. This ruined our experience and we were extremely dissatisfied with the rental company's service attitude!
The car was in terrible condition, extremely old and rundown. It is far older than the claimed 2016 model—likely a decade or more old. It's absolutely not worth the rental price. While driving on the highway in the rain, the windshield wipers were rusty and broke apart as soon as I used them, making it impossible to see the road clearly. This car is unacceptable. Be cautious when renting here, as such poor-quality vehicles should not be offered for rental and cause trouble for customers.
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