I really dislike this company! They did not provide the car at the price I booked online and added several unnecessary insurance charges. Additionally, my reservation included a different drop-off location, and they charged me an extra $150 for a one-way fee. It's totally unreasonable! Even worse, the attendant told me that if I didn't add the insurance, I shouldn't rent the car, and they charged my credit card before letting me sign the contract! I advise all Chinese tourists to avoid renting from this company; they take advantage of Chinese customers!
“Another easy one way rental, with only one caveat.”
About Budget:8.0/10
Budget is always on point for me. Friendly staff, efficient rentals. This particular car didn’t look like it had been cleaned - it had a wonky smell to it and I found the previous renter’s rental agreement in the side arm rest storage. However, it was a quick one day, one way rental and I liked the fuel efficiency, so I simply did not really care.
ended up upgrading the car to a larger vehicle. there was a bit of a wait to pick-up, but otherwise the process was good and friendly. The car had not be cleaned before hire (rubbish inside and obviously still dirty on the outside).
“Good car condition and good service. Easy Rent gave good value for money.”
About Budget:8.7/10
I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.
“Agent helped me get the perfect car to drive my parents around.”
About Budget:10.0/10
The counter staff for both drop off and pick up were great!
About QEEQ:10.0/10
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