The rental company colluded with thieves and did not warn renters in advance, leading to tires being slashed and everything stolen within just 30 minutes by gangsters who slashed the tires twice! When we returned to the store for help, they only shirked responsibility and said the rental platform should be accountable. Absolutely disheartening. Trash Hertz knew their cars have rental company logos, attracting thieves, yet did nothing to prevent it. They pushed all the responsibility away when incidents occurred. Don't choose Hertz.
Both pickup and drop-off were relatively easy and not too much trouble. They tried to sell me insurance at pickup, but I told them I already had full coverage, so it was fine. Drop-off was quick too; they just checked the car's exterior and the full fuel tank, and that was it. However, the drop-off location needs some improvement. Following the address provided by QEEQ, we ended up driving into the airport parking lot, which cost us extra parking fees and wasted time. The correct address provided by QEEQ was actually the car rental counter in the airport, but the real drop-off location was an underground parking lot outside. Since it was too close, we couldn't use the GPS and had to navigate manually. We spent over half an hour just to find the drop-off point by following airport signs.
Madrid Airport has return points at both T1 and T4. Choose T1 or T4 based on your flight without needing to call. T1, T2, and T3 are together, but T4 is farther away.
Very satisfied with the service provided by this company. The service was quick, friendly, and trustworthy. They upgraded my manual car reservation to an automatic without any extra charge. The car was new, clean, and well-maintained. The car exchange and paperwork were faster than I expected. I will definitely use them again next time. Thank you for their excellent service!
About QEEQ:10.0/10
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