The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.
The attitude was acceptable, but maybe this is just how the service speed is in Europe. It’s not very fast. I waited in line for almost two hours, which is much slower compared to car rental companies in China like Shenzhou.
1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.
Many hidden fees, a lot of charges that are unnecessary. Extremely unhappy. The bill was vastly different from what was shown on the rental platform. Do not recommend this company.
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