The van wasn’t serviced and not fit for renting.
Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot.
I paid for a 12 seater and ended up with an 8 seater as a replacement.
Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts.
The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great.
The car was in great condition and I was able to cover almost 3000km within 6 days in confort.
Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.
Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.
About QEEQ:9.0/10
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Customer Service
Completely unsatisfactory!!!
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