Hertz Phuket Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Carr Marshall

Thailand

Reviewed: Sun, Oct 15, 2017

About Hertz: 6.0 /10

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

1 days rental

Relevant Reviews on Hertz Phuket Airport

Eden Marion

Thailand

1 days rental

Reviewed: Wed, Jan 31, 2024

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Carter Parker

Thailand

1 days rental

Reviewed: Fri, Oct 6, 2017

About Hertz: 2.0 /10

The staff had poor English skills. When we picked up the car, they told us we could return it at the international terminal. But when we went to return it, they insisted we had to return it at the domestic terminal, which was under construction and a 20-minute walk from the international terminal. This caused us significant delays!

Theodore MacAdam

Thailand

1 days rental

Reviewed: Fri, May 12, 2017

About Hertz: 10.0 /10

The counter is right in the baggage claim area, indoors. The car was parked at a temporary parking lot just outside the airport. Renting at the airport is more reliable and relatively cheaper than in other parts of the island. I hoped to get a Jazz (Honda Fit), and indeed that's what I got. The car was in good condition, though not brand new. We drove for 10 days from the south to the north, nearly covering the entire island.

About QEEQ: 10.0 /10