JC is the worst car rental company I ever dealt with.
A.Echols
United States
Reviewed: Tue, Jun 4, 2019
About JC:3.0/10
Pick up time was 10 pm. Arrive for P/U, the office was close. Call the #. Told 10 minutes. Over a hour later someone show up. Some with drop off. Left key in car and left.
Waited 90 minutes to get a car because the person that easy rent cars did not send over our confirmation number so they had no record of us being there. When we dropped off the car on the way back they told us we would have to take a uber back. Guy in front of us argue place to get a ride back. When we booked we thought it was right at the airport not off site
They tried to force me to pay for insurance and didn’t even up renting me the car. They left me no options but to cancel. And then they wouldnt even drop me off at another rental car place, forced me back to the airport, waisted about 1.5 hours of my time.
There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.
I didn't get a car. They took my deposit and gave away the vehicle. Said I was to be there earlier in the day. This is a second time you have done this to me and stole my deposit. You are a group of people I don't ever want to do business with again in the future. The only car company that not once but twice has taken a deposit and not had a car available when I got there.
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JC is the worst car rental company I ever dealt with.
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