Completely unable to communicate, waited for an hour and a half, the pickup instructions were useless, impossible to understand for first-time visitors to Kuala Lumpur
When booking, they said there would be a sign, but there wasn't and I had to call them to come over. Also, it was actually at K1, not K2. So it was quite cumbersome; they didn't clearly tell me where to wait, so I ended up running around a lot. They were also very impatient.
I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.
“Paid $58 for Perodua Bezza but get Proton Saga (it was price $54). It is a downgrade. But no refund?”
About PARADISE:6.7/10
Receipt printed show Bezza. But they claim system they entered is Saga.
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